Six workplace situations. Can the numbers tell you what's happening — and where do they fall short?
Erik, newly transferred from headquarters in Gothenburg, runs the weekly engineering team meeting in Chengdu. When he asks junior engineers what they think, he gets silence; senior staff speak only after the project director arrives. Erik decides to make the meeting more informal — he asks a different junior to lead each week. The project director quietly objects to HR.
Three weeks in, juniors are cc'ing senior managers on every email they send. Two deadlines have slipped. Erik tells HR the team "lacks initiative". The director says the team is "showing proper respect" — and that Erik is "creating confusion about who decides".
A German parent rolls out a standardised appraisal form across its 12 subsidiaries. Each manager must score their reports on nine competencies, attach two specific incidents to justify each score, and rank team members from best to worst, which determines who gets a bonus.
São Paulo completes the cycle on time. Within four months, three top performers resign — including one named in the succession plan. Exit interviews say the new process "felt cold" and that ranking colleagues "destroyed the team". The Brazilian HR director proposes adapting the form. Munich replies that using the same form everywhere is the whole point of the rollout.
"Peer Connect" is a quarterly peer-feedback system. Each engineer rates four randomly assigned colleagues on a 1–5 scale and writes one short answer to "what could they do differently?". Feedback is anonymous.
After two quarters in the Tokyo office, almost every score is a 4 or 5. The comment boxes are mostly empty; the rest contain only praise. The US Chief People Officer asks why Tokyo is "not using the system as designed". The Tokyo lead replies that the system is being used exactly as designed: people are giving honest feedback, and the team is performing well.
A UK retailer opens five stores in Riyadh. Its London head of talent designs the graduate scheme she has used for years: numerical aptitude tests, structured interviews, and an assessment centre — a day of group exercises and role-plays in mixed-gender teams.
Of 600 applicants, 380 are shortlisted but only 47 attend the assessment day, and 12 accept offers. A local recruiter reports back: the format felt "informal" and "not serious"; several candidates said their families would not approve of mixed-gender role-plays; top applicants from elite Saudi universities withdrew before the assessment day. The Saudi partner says: "you are hiring whoever is willing to come, not whoever is best."
A Hangzhou-headquartered e-commerce firm opens an engineering hub of 200 staff in Jakarta. Chinese product directors bring the "996" rhythm — 9 am to 9 pm, six days a week — and expect overtime as routine. Bonuses are based on hours worked.
During Ramadan, Indonesian engineers leave at 5 pm to break their fast (iftar) with family. A product director schedules a sprint review for 7 pm on the second day of Ramadan; the room is half empty. He tells Shanghai "this team is not committed." Local HR pushes back: "the team is committed; they are also Muslim." Three senior engineers resign within a month.
A Chinese state-owned enterprise (SOE) has acquired a 60% stake in a Stuttgart engineering firm. The new MD, Mr. Liu, wants to merge two regional sales roles into one and reassign three engineers. He briefs the German HR director, Frau Bauer, on Monday and asks her to "implement this week".
Frau Bauer says this is a matter for the works council (Betriebsrat) — the employee representative body required by German law. The works council must be given seven days with full documentation before it agrees, and consultation can take weeks. Mr. Liu finds the delay disrespectful — in Beijing, the parent company decides and HR implements. Three weeks pass; the works council objects. Mr. Liu asks Frau Bauer why she "took the works council's side".